Meet the Innovator – Q&A with David Ezra

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Vantage Health - Outpatient transformation

In this edition, we caught up with David Ezra, Head of Transformation at Vantage Health; a company providing technology-driven solutions to the NHS as part of its mission to help transform the way healthcare is delivered.

Health Innovation Network, March 2020

Nominated by: DigitalHealth.London Accelerator

Current job role: Head of Transformation

Name of innovation: Rego Care Navigator

Tell us about your innovation in a sentence: Rego Care Navigator (RCN) is an AI-powered solution that automatically validates all referrals against local criteria and pathways to help clinicians refer patients to right care, first time in less than 90 seconds.

What was the ‘lightbulb’ moment?

Visiting a referral management centre and seeing teams of people shifting through reams paper documents. These referrals would then be scanned and assessed online by a group of clinicians in order to triage patients. Such labour-intensive processes felt entirely illogical and we knew that there must be a better way.

What three bits of advice would you give budding innovators?

Engage with local clinicians and stakeholders in order to fully understand the key challenges and design your solution around their needs and requirements. 

What’s been your innovator journey highlight?

Delivering the first, primary care AI powered referral management solution at scale in the NHS. NHS England commissioners in the South East wanted to do something different in order to eliminate manual triage processes and Rego represented a huge paradigm shift to prove how locally designed algorithms could make a genuine difference. That was the catalyst for subsequent rollouts across the country.

Best part of your job now?

Working with commissioners and clinicians to use the data captured on Rego to redesign services and introduce further innovation.

If you were in charge of the NHS and care system, what’s the one thing you’d do to speed up health innovation?

Reduce the barriers to entry by making it easier to procure directly from any capable supplier.